Refund policy

At INPRO Technologies, Inc., we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help with our return and refund policy. Please read the following details carefully to ensure your return is processed smoothly.

1. Eligibility for Returns

To be eligible for a return:

  • Refund requests must be made within 30 days of the delivery date.
  • The item must be in new condition, unused, and not installed.
  • The item must be returned in its original packaging, along with any manuals, accessories, and other components that came with the item.

2. Restocking Fee

A 25% restocking fee will be applied to all returned orders. However, if the return is due to an error or issue on the part of INPRO Technologies, Inc. (such as receiving an incorrect or defective product), no restocking fee will be charged.

3. Return Shipping

  • The purchaser is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged in transit.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Items that have been used or installed
  • Items not in their original packaging
  • Custom orders or special-order items

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed and issued to the credit card used for the original purchase.
  • Refunds may take several business days to appear on your account, depending on your card issuer’s policies.
  • Shipping charges are non-refundable.

6. How to Initiate a Return

To initiate a return, please contact us at sales@inprotechnologies.com. Provide your order number, details of the item you wish to return, and the reason for the return. We will guide you through the next steps and provide you with a return shipping address.